Refund policy

At Aldermere, we take great care in crafting every candle. Because our products are hand-poured and made to order, we are unable to accept returns or exchanges on items that have been lit or used.

Damaged or defective items If your order arrives damaged, please contact us within 7 days of delivery at aldermerecandles@outlook.com with a photo of the item and your order number. We'll make it right with a replacement or full refund.

Unlit, unopened items We accept returns on unlit, unopened candles within 14 days of delivery. The item must be in its original packaging. Return shipping costs are the responsibility of the customer.

Non-returnable items

• Candles that have been lit or used
• Items purchased on sale or marked as final sale
• Gift cards

Refunds Once your return is received and inspected, we'll notify you by email. Approved refunds are processed within 5–7 business days to your original payment method.

For any questions, reach us at aldermerecandles@outlook.com.